Mission Critical Support
Direct deputy-to-deputy support from our US-based team. Speak with technicians who understand US law enforcement needs and legal requirements. We prioritize your uptime by shipping replacements within 1 business day.
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DownloadsWarranty Replacement
No RMA required. Shipments finalized within 24 hours.
File a Warranty Parts RequestThe Cloud Tax Reclaim Tool
Calculate how much your department saves by eliminating subscription fees. Learn more about why no contracts matter and how 10-8 Video eliminates hidden costs. Read about data ownership and on-premise storage solutions.
Monthly cloud tax: $150 per officer
Axon price per vehicle: $11,000
Drafting an RFP? Ask these 3 questions first:
1. Data Ownership
Does the agency maintain 100% physical ownership and control of the evidence, or is it subject to third-party cloud access and recurring fees?
2. Firmware Integrity
Are firmware updates and system patches included for the life of the product, or are they tied to a subscription?
3. The 'Cloud Tax'
What is the guaranteed 5-year cost inclusive of all storage and licensing?
Get our full list of 10 RFP questions in the Procurement & Risk Summary (PDF).
Our procurement guide includes ready-made RFP questions. When comparing vendors, ask: "Is firmware provided at no additional cost for the life of the product?" and "Does the agency maintain 100% physical ownership of the evidence storage?"
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Get the 2026 Operational Guide PLUS our ROI Briefing on how body cameras reduce complaints by 87.5% and save $4,000 per officer.
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