Frequently Asked Questions
Common questions and answers about the Arsenal ecosystem. Find solutions to your technical inquiries.
General Questions
Q: Are there really zero monthly subscription fees?
A: Yes. 10-8 Video operates on a 'Hardware-Ownership' model. Once you purchase the equipment, you own the data and the software. There are no per-officer monthly fees or storage "tax."
Q: How do I manage my evidence?
A: Our systems allow for local download via USB, SD card, or automated Wi-Fi offload to your department's local server.
Arsenal In-Car Video Systems
Q: My monitor shows a blue screen or "No Signal." What do I do?
A: This is usually a cable seating issue. Ensure the round 4-pin aviation connector is fully tightened on the back of the DVR and that the camera power lead is secure.
Q: How do I sync the time zone on my DVR?
A: Access the Menu > System Settings > Time/Date. Ensure 'GPS Sync' is enabled for automatic updates, or manually set the offset (e.g., -6 for Central Time).
Q: Does the system record when the vehicle is off?
A: Yes, the Arsenal system features a programmable delay-shutoff, allowing the system to continue recording for a set duration after the ignition is turned off.
Arsenal MK2 Body Cameras
Q: How long does the battery last on the MK2?
A: The MK2 is designed for a full 12-hour shift of standby time and up to 10 hours of continuous HD recording.
Q: How do I assign a camera to a specific officer?
A: Use the 10-8 Evidence Management software. Connect the camera via USB, select 'Device Settings,' and enter the Officer Name/ID.
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